Refund and Cancellation Policy for Malindo Restaurant, Sihanoukville, Cambodia Cancellation Policy

At Malindo Restaurant, we understand that plans can change, and we strive to accommodate our customers’ needs. Our cancellation policy is designed to provide flexibility while ensuring a smooth dining experience for all our guests.

Reservations: If you need to cancel your reservation, please inform us at least 24 hours in advance. You can contact us by phone at [restaurant phone number] or by email at [restaurant email address]. Failure to cancel within the specified time frame may result in a cancellation fee.

Group Bookings: For group bookings of 6 or more people, we require a 48-hour notice for cancellations. This allows us to manage our seating arrangements and offer the table to other guests. Late cancellations or no-shows for group bookings may be subject to a cancellation fee per person.

Special Events and Holidays: During special events or holidays, we may require a deposit to secure your reservation. In these cases, we will inform you of the cancellation policy at the time of booking. Deposits are non-refundable if the reservation is canceled within the specified time frame.

Refund Policy
Food and Beverages: We take pride in the quality of our food and service. If you are not satisfied with your meal, please inform our staff immediately, and we will do our best to resolve the issue. Refunds for food and beverages will be handled on a case-by-case basis and are at the discretion of the restaurant manager.

Deposits: Deposits for special events or holidays are non-refundable if the reservation is canceled within the specified time frame. If you cancel your reservation before the deadline, we will refund your deposit in full.

Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash. However, they can be transferred to another person or used at a later date, subject to the terms and conditions of the gift card.

Refund Processing: If a refund is approved, it will be processed within 7 business days. Refunds will be issued using the original payment method or as a credit to your account, at the discretion of the restaurant manager.

Please note that our refund and cancellation policies are subject to change without notice. We encourage you to review these policies periodically to stay informed. If you have any questions or concerns, please do not hesitate to contact us at info@malindoasia.com. We are always here to help and ensure a pleasant dining experience at Malindo Restaurant.